Policies

Last updated: September 21, 2025

Refunds & Cancellations

14-Day Goodwill Refunds (QuickTakes Monthly & Annual). If you’re not satisfied, email collabpsych@collaborative-psychiatry.org within 14 days of purchase with your order number and we’ll issue a full refund.

  • Renewals: Non-refundable; cancel before your renewal date in Account → Subscriptions.
  • CME: No refunds after CME credit is claimed (or once a post-test/evaluation is completed).
  • Material consumption: We may decline refunds in cases of obvious abuse (e.g., >20% of gated content downloaded or a course marked complete).
  • Frequency: One refund per customer per product (we may refuse repeated requests).
  • Access revocation: Approved refunds revoke site access for the refunded item and disable any private podcast feed tied to that purchase.

No refunds available for Full Access or One-off course purchases due to content protection risks.

CME Terms

Some activities are eligible for AMA PRA Category 1 Credits™ via joint providership with PeerPoint Medical Education Institute (the Accredited Provider). Accreditation and designation statements appear on eligible course pages.

  • How to earn credit: (1) complete required content; (2) pass the post-test; (3) complete the evaluation; (4) provide required identifying information. Post-tests/evaluations are hosted by the Accredited Provider, and certificates are issued by that provider (typical timeline: 2–4 weeks).
  • Independence & disclosures: Content is evidence-based and free of commercial bias. Relevant financial relationships are disclosed and mitigated per ACCME standards.
  • Privacy: We share with the Accredited Provider the minimum information necessary to administer credit (e.g., name, email, profession, license details, completion data). See our Privacy Policy.

Medical Disclaimer & Crisis Resources

The content on this site is for educational purposes only, is not medical advice, and does not create a doctor–patient relationship.

  • Emergencies (U.S.): Call 911.
  • Mental-health crisis (U.S.): Call or text 988 or chat at 988lifeline.org.

Do not submit patient-identifying information through the Services.

DMCA Policy

If you believe content on the Services infringes your copyright, please send a notice containing: (1) your physical/electronic signature; (2) identification of the copyrighted work; (3) identification of the allegedly infringing material and its location; (4) your contact information; (5) a statement of good-faith belief that use is not authorized; and (6) a statement, under penalty of perjury, that the information is accurate and you are the copyright owner or authorized to act on the owner’s behalf.

Designated Agent
Collaborative Psychiatry PLLC (DMCA Agent)
418 Broadway, STE R, Albany, NY 12207, USA
Email: collabpsych@collaborative-psychiatry.org
Phone: (518) 227-0158

Note: To qualify for DMCA safe harbor, register your agent with the U.S. Copyright Office (renew every 3 years).

Accessibility

We’re committed to making Collaborative Psychiatry usable for everyone and are working toward WCAG 2.2 AA alignment. If you encounter a barrier, contact us and we’ll do our best to help and improve the site:

Contact

Collaborative Psychiatry PLLC
418 Broadway, STE R, Albany, NY 12207, USA
Email: collabpsych@collaborative-psychiatry.org
Phone: (518) 227-0158